Court of Appeals Upholds Jury Verdict in Human Rights Act Age Discrimination Case

Glenda Claus started working as a room attendant at the Park Place Hotel in Kansas City, Missouri, in 1984. In 2006, the head of housekeeping promoted Ms. Claus to housekeeping supervisor. On December 7, 2007, Ms. Claus was fired. She was 63 years old at the time. Ms. Claus filed a Charge of Discrimination against her employer and supervisor with the Missouri Commission on Human Rights and, subsequently, filed suit claiming that the hotel and her supervisor discriminated against her based upon her age. Ms. Claus sought actual and punitive damages under the Missouri Human Rights Act.

A jury ultimately awarded Ms. Claus $50,000.00 in compensatory damages and $150,000.00 in punitive damages and the hotel appealed. Affirming the jury verdict, the reviewing court found that the jury could more than reasonably have rejected the hotel's claims that Ms. Claus was fired for performance deficiencies given (1) the hotel's failure to allege any performance deficiencies until after Ms. Claus filed her discrimination claim, (2) Ms. Claus' record of positive job performance evaluations and lack of "write-ups," and (3) the hotel's failure to warn Ms. Claus about deficiencies in her performance despite regularly "writing-up" other employees. The court was particularly troubled that the retained house keeping supervisor, who was in her thirties, had been written up multiple times for excessive absences.

Regarding the punitive damages award, the reviewing court noted that the jury had before it evidence that Ms. Claus' supervisor had an extensive knowledge of employment law and had engaged in consulting work in human resources. The supervisor also had also trained small to medium sized businesses in employment law and assisted other employers with drafting their antidiscrimination policies. Moreover, Ms. Claus' supervisor and the hotel's owner both testified that they knew it was against the law to fire an employee because of an employee's age.

Finally, the appellate court determined that Ms. Claus was entitled to an award of attorney's fees under the Missouri Human Rights Act and remanded the case to the trial court for an award of fees and costs.

Claus v. Intrigue Hotels, LLC, No. WD 71927 (W.D.Mo. Dec. 28, 2010).